Now here's the issue, it reverted back to Windows 10 Home. Then my coworker suggests reinstalling Windows on a new SSD and because I have no better ideas we do that. No problem, she brings it in and we start taking a look at it. We bought a key for professional, punched it in, and everything was fine.Ĭut to a few days ago and she is complaining that her laptop is freezing up after she closes the lid and re opens it. This particular user had a fairly new Asus Zenbook, so all we had to do is replace the mechanical hard drive with an SSD, encrypt, and hand it back because they said they were already using Windows 10. A little back story, we recently started a project where we started upgrading all of our remote users to Windows 10 and began replacing old machines so that we could encrypt their drives.
